Der Schutz Ihrer persönlichen Daten ist uns sehr wichtig und wir verpflichten uns, die persönlichen Daten, die Sie uns bei der Nutzung unserer Dienste mitteilen, zu schützen und zu bewahren. Bitte lesen Sie diese Datenschutzrichtlinie sorgfältig durch, damit Sie verstehen, welche personenbezogenen Daten wir wie verarbeiten, wer Zugang zu Ihren Daten hat und welche Rechte Sie haben.
Sollten Sie Fragen haben, zögern Sie nicht, uns über die am Ende dieser Erklärung aufgeführten Kontaktdaten zu kontaktieren.
Weitere Informationen über unsere Verwendung von Cookies finden Sie in unserer Cookie-Richtlinie.
1. Einführung
Willkommen auf der Skinive Website und den „Online-Diensten“, einem Online-Informations- und Kommunikationsdienst, der von Skinve Holding B.V. („Skinive“ oder „Wir“ oder „Uns“) angeboten wird, vorbehaltlich Ihrer Zustimmung zu allen diesen Bedingungen („Bedingungen“). Skinve Holding B.V. ist eine nach niederländischem Recht gegründete Stiftung.
Skinve Holding B.V. kann diese Bedingungen jederzeit ändern, wobei diese Änderungen sofort mit der Veröffentlichung der geänderten Bedingungen auf der Skinive Website in Kraft treten. Wir werden Sie auffordern, den Erhalt der geänderten Bedingungen zu bestätigen, bevor Sie auf die Dienste zugreifen.
Bei Änderungen der Bedingungen, die wesentliche nachteilige Änderungen mit sich bringen, wie z.B. verschlechterte Berechtigungen oder höhere Kosten, werden wir den
Abonnenten die Möglichkeit, solche Änderungen für die Restlaufzeit ihres bezahlten Abonnements abzulehnen (mit der Folge, dass wir die vorherige Version der Bedingungen weiterhin anwenden oder den Abonnenten, die sich abmelden, eine vorzeitige Kündigung gegen anteilige Rückerstattung der im Voraus gezahlten Gebühren ermöglichen), falls und soweit dies gesetzlich vorgeschrieben ist. Sie können sich abmelden, indem Sie eine E-Mail senden an info@skinive.com
Wenn Sie diese aktualisierten Bedingungen nicht akzeptieren oder nicht an die Änderungen nach den veröffentlichten Mitteilungen gebunden sein wollen, sollten Sie die Nutzung der Websites und des Dienstes einstellen.
Von Zeit zu Zeit kann Skinive Website-Besuchern die Möglichkeit bieten, an zusätzlichen Funktionen oder Dienstleistungen über die Skinive Online Services teilzunehmen. Es kann erforderlich sein, dass Sie zusätzliche Vereinbarungen treffen oder Genehmigungen erteilen müssen, bevor Sie auf solche Funktionen oder Dienste zugreifen können.
Wenn Sie nicht mit allen Bedingungen einverstanden sind oder wenn Sie unter achtzehn (18) Jahre alt sind, dürfen Sie den Service nicht nutzen. Bitte lesen Sie alle Bedingungen sorgfältig durch
bevor Sie den Dienst nutzen. Zusätzlich zu diesen Bedingungen unterliegen die Online-Dienste auch unserer Datenschutzrichtlinie und unserer Cookie-Richtlinie.
2. Erbringung von Dienstleistungen
Skinive bietet die folgenden Online-Dienste an:
- Die Chatbot-Anwendung (App) in den Messengern Facebook und Telegram;
- Skinive mobile Anwendungen in Appstore & Google Play
- Die Website www.skinive.com (Website).
Um die Skinive-Dienste, wie unten beschrieben, nutzen zu können, müssen Sie den Chat-Bot starten, um ein Skinive-Konto zu erhalten. Sie können und indem Sie den Fragebogen des Risikoprofils und Hauttyps ausfüllen.
Je nachdem, in welchem Land Sie sich befinden und welche Art von Service Sie ausgewählt haben, bietet die Skinive App die folgenden Services an: Skinive
Bewertung und andere Dienste.
Das Ziel der Skinive Online Services ist es, Ihnen dabei zu helfen, Ihre Haut im Laufe der Zeit zu überwachen und zu verfolgen, Sie über die Gesundheit Ihrer Haut zu informieren und Ihnen die Möglichkeit zu geben, das Risikoprofil Ihrer Haut zu bewerten. Wir möchten ein stärkeres Bewusstsein für Ihre Hautgesundheit schaffen, indem wir Ihnen Informationen und Erinnerungen schicken, damit Sie auf dem richtigen Weg bleiben.
Skinive Bewertung
Der Skinive Assessment Service ermöglicht es Ihnen, ein Foto von einer bestimmten Stelle Ihres Körpers zu machen, indem Sie den Anweisungen in der Gebrauchsanweisung folgen. Die Bilder werden dann vom Skinive-Algorithmus auf mögliche Anzeichen der häufigsten Formen von Hautakne, Papillomen, Muttermalen, gutartigen Gebilden und Krebs (z. B. Melanom, Basalzellkarzinom, Plattenepithelkarzinom) untersucht.
Skinive führt mit einem Team von Algorithmus- und Bilderkennungsexperten, die mit Dermatologen zusammenarbeiten, eine kontinuierliche Qualitätskontrolle der Bewertungen durch. In Fällen, in denen ein potenzielles Gesundheitsrisiko besteht, gibt Skinive Ihnen eine Rückmeldung über die zu ergreifenden nächsten Schritte.
Das Ziel der Bewertung ist es, Ihnen dabei zu helfen, Ihre Hautgesundheit zu verstehen, und nicht, Ihnen eine Diagnose für Hautkrebs oder eine andere mögliche Hauterkrankung zu stellen.
Skinive bietet auch ein Abonnement für einen (1) Monat und ein (1) Jahr an, mit dem Sie Zugang zu unbegrenzten Bewertungen haben, solange das Abonnement aktiv ist. Nach einem Jahr werden Sie benachrichtigt, dass Ihr Abonnement ausläuft. Wenn Sie nicht reagieren oder Ihr Abonnement verlängern, wird Ihr Konto auf ein Standardkonto zurückgestuft. Sie können Ihr Konto jederzeit wieder aufwerten.
Skinive arbeitet mit bestimmten Krankenversicherungen und Unternehmen zusammen. Wenn Sie über eine dieser Parteien zum Jahresabonnement zugelassen werden, können die Nutzungsbedingungen und die Dauer der Nutzung unterschiedlich sein und hängen von dem Vertrag und der Vereinbarung ab, die Skinive mit der betreffenden Partei hat.
Sonstige Dienstleistungen
Zusätzlich zu den oben genannten Dienstleistungen bietet Skinive weitere Dienste an, die es Ihnen ermöglichen, Fotos mit Ihrer Standard-Smartphone-Kamera aufzunehmen, zu speichern, zu organisieren und zu kommentieren, um Ihre Haut im Laufe der Zeit zu verfolgen. Sie können auch den Fragebogen ausfüllen, um Ihr Hautprofil zu bewerten.
Keine Arzt-Patienten-Beziehung
Die Dienste werden ausschließlich für Sie bereitgestellt (persönliche Dienste). Durch die Interaktionen im Rahmen der Dienste entsteht kein Arzt-Patienten-Verhältnis im Sinne der
weißrussischen Gesetzen. Skinive wurde entwickelt, um die gesundheitlichen Entscheidungen und Wahlmöglichkeiten zu unterstützen, die Sie selbst treffen. Im Zusammenhang mit Gesundheit und Wohlbefinden sollten Ihre Entscheidungen immer in Verbindung mit Ihrem behandelnden Arzt oder Gesundheitsdienstleister getroffen werden.
Datenerfassung und Datenschutz
Die Dienste können Ihnen zur Verfügung gestellt werden, wenn bestimmte Daten von uns erhoben werden. Die Ziele, für die bestimmte Arten von Daten erhoben werden, sind unten aufgeführt. Für
weitere Informationen darüber, wie wir Ihre Daten erfassen, finden Sie in unserer Datenschutzrichtlinie. Ihre personenbezogenen Daten werden erhoben, um Ihnen die Dienste zur Verfügung zu stellen, einschließlich der Risikobewertung, des Feedbacks, der Kundenbetreuung, des Marketings, der nicht-kommerziellen Kommunikation, für Forschungsaktivitäten, zur Verwaltung und Verbesserung unserer Dienste und für rechtliche Verpflichtungen.
3. Politik der Gesundheitsüberwachung
Skinive arbeitet ständig an der Verbesserung seiner Dienstleistungen, indem es Forschungsaktivitäten durchführt. Als Teil der Forschungsaktivitäten können wir die Fotos überprüfen, um die Genauigkeit der Bewertungen zu verifizieren. Falls wir bestimmte Ergebnisse entdecken, die sich auf Ihre Gesundheit beziehen, können wir Sie außerhalb unserer regulären automatischen Bewertung in der App kontaktieren. Wir werden Sie über diese Befunde informieren, indem wir Ihnen eine Nachricht an die E-Mail-Adresse senden, die Sie uns als Benutzernamen mitgeteilt haben. Im Falle eines schwerwiegenden Befundes und wenn wir nicht in der Lage sind, Sie über Ihre E-Mail-Adresse zu kontaktieren, können wir versuchen, Sie über die von Ihnen angegebene Telefonnummer oder über andere Kanäle zu erreichen.
4. Wann die Bewertung nicht verwendet werden sollte
Skinive empfiehlt Ihnen, das Benutzerhandbuch und die Gebrauchsanweisung zu lesen, bevor Sie das Assessment verwenden.
Der Test dient dazu, mögliche Anzeichen für die häufigsten Formen von Hautkrebs (Melanom, Basalzellkarzinom, Plattenepithelkarzinom) zu erkennen.
Karzinom). Wenn Sie eine Läsion analysieren möchten, raten wir Ihnen, den Test nicht zu verwenden, wenn:
- Sie haben dunkle Haut (Hauttyp V und VI nach der Fitzpatrick-Skala) oder Ihre Haut ist sonnenverbrannt;
- Die Läsion wurde zuvor traumatisiert (exzidiert/biopsiert);
- Die Haut um die Läsion herum ist nicht intakt (offene Wunden, Geschwüre, Blutungen);
- Die Läsion befindet sich unter dem Nagel/den Nägeln;
- Die Läsion befindet sich in unmittelbarer Nähe zu einem (sichtbaren) Bereich mit Narbe(n);
- Die Läsion und die umgebende Haut (< 5 cm) enthalten Fremdkörper (z. B. Marker, Tätowierung, Sonnenschutzmittel, Hautcreme, Puder usw.);
- Die Läsion ist von einer großen Menge an Haaren umgeben oder bedeckt;
- Die Läsion befindet sich auf Schleimhautoberflächen (z. B. Lippen, Genitalien)
- Die Läsion befindet sich in einer Hautfalte.
Wenn die Beurteilung bei einer Läsion vorgenommen wird, für die eine der oben genannten Kontraindikationen gilt, kann die Beurteilung in unvorhersehbarer Weise beeinflusst werden.
unvorhersehbare Weise beeinflusst werden. Wenn Sie Zweifel an einer Hautläsion haben oder wenn sie sich verändert, gereizt ist oder blutet, wenden Sie sich immer an Ihren Arzt.
Die Kontraindikationen gelten nur für die Beurteilung. Die Kontraindikationen gelten nicht, wenn Sie Fotos machen wollen, um Ihre Hautläsionen auf Veränderungen hin zu beobachten, ohne eine Beurteilung vorzulegen, oder wenn Sie Ihr Foto mit einem Arzt teilen wollen. Die Läsion sollte direkt fotografiert werden (z. B. ohne Verwendung eines Dermaskops, einer Linse, eines Spiegels oder anderer Hilfsmittel).
5. Keine Garantien
Sie verstehen und stimmen zu, dass Skinive Online Services und jegliche Dienste, Inhalte oder Informationen, die in Skinive Online Services enthalten sind oder von Skinive Online Services zur Verfügung gestellt werden, auf einer „as is“ Basis bereitgestellt werden. Skinive übernimmt keine ausdrücklichen oder stillschweigenden Garantien, Zusicherungen oder Gewährleistungen (einschließlich, aber nicht beschränkt auf die Garantie des Eigentumsrechts oder des Nichtvorliegens einer Rechtsverletzung oder der stillschweigenden Garantie der Marktgängigkeit oder der Eignung für einen bestimmten Zweck) in Bezug auf den Service oder die über den Service angebotenen Waren, Informationen oder Dienstleistungen. Darüber hinaus garantiert Skinive nicht, dass die Nutzung der Skinive Online Services frei von technischen Schwierigkeiten ist, einschließlich, aber nicht beschränkt auf, Nichtverfügbarkeit von Informationen, Ausfallzeiten, Serviceunterbrechungen, Viren oder Würmer, und Sie verstehen, dass Sie für die Implementierung ausreichender Verfahren und Kontrollpunkte verantwortlich sind, um Ihre besonderen Anforderungen an die Genauigkeit der Dateneingabe und -ausgabe zu erfüllen.
6. Gebühren für Dienstleistungen
- Um die Online-Dienste nutzen zu können, müssen Sie möglicherweise Ihre Rechnungs- und Zahlungsinformationen über BePaid oder die App-Stores Google Play oder Apple App Store übermitteln. Bevor Sie die Online-Dienste innerhalb der App nutzen, müssen Sie die in der App oder auf der Website aufgeführten Beträge bezahlen. Sie ermächtigen uns ausdrücklich, Ihnen die fälligen Beträge unter Verwendung der von uns gespeicherten Zahlungsinformationen in Rechnung zu stellen. Alle Zahlungsinformationen werden von unserem Drittanbieter BePaid oder den App Stores Google Play oder Apple App Store verarbeitet, gespeichert und gesichert.
- Ihr Jahresabonnement wird nicht automatisch verlängert.
- Sie erhalten keine Rückerstattung der Gebühren, die Sie bereits für Ihren aktuellen Abonnementzeitraum bezahlt haben, und Sie erhalten weiterhin die bestellten Dienste bis zum Ende Ihres aktuellen Abonnementzeitraums.
- Skinive arbeitet mit bestimmten Krankenversicherungen und Unternehmen zusammen. Wenn Sie über einen unserer Partner zur Nutzung der Bewertungen oder des Jahresabonnements zugelassen werden, können die Gebühren für die Dienstleistung und die Dauer der Nutzung unterschiedlich sein und hängen von dem Vertrag ab, den Skinive mit dem Partner hat.
7. Erstattung
1. Da wir Ihnen einen einzigartigen Service bieten, sind alle bezahlten Dienste nicht erstattungsfähig. Wenn Sie glauben, dass ein Fehler in der Abrechnung vorliegt oder Sie
Anspruch auf eine Rückerstattung haben, kontaktieren Sie uns bitte unter
info@skinive.com
2. Credits, die Sie gekauft oder in Ihrer Brieftasche erhalten haben, können nicht gegen Geld eingetauscht werden.
8. Einstellung von Dienstleistungen
Skinive behält sich das Recht vor, die Dienste oder Teile davon jederzeit mit oder ohne Vorankündigung zu ändern, vorübergehend oder dauerhaft einzustellen. Gegebenenfalls wird Skinive Ihnen eine anteilige Rückerstattung gewähren. Darüber hinaus kann Ihr Zugang zu den Diensten jederzeit eingestellt werden, wenn Sie gegen die Bedingungen dieser Vereinbarung verstoßen oder wenn wir feststellen, dass es für Sie nicht mehr angemessen ist, Zugang zu den Diensten zu haben, wenn Sie die Dienste absichtlich missbrauchen oder in unethischer Weise handeln, oder aus anderen Gründen.
9. Haftungsausschluss, Beschränkungen und Ausschlüsse der Haftung
1. Die Online-Dienste von Skinive werden bereitgestellt, um Ihre Hautgesundheit zu überwachen, zu verfolgen und zu verstehen. Die Online-Dienste sollen helfen, Ihre Selbsteinschätzung zu verstehen und zu unterstützen, dürfen aber nicht ausschließlich für Diagnose- oder Behandlungszwecke verwendet werden und ersetzen nicht den Besuch beim Arzt. Jegliche Nutzung erfolgt nach eigenem Ermessen und auf eigenes Risiko. Die Bewertung dient dazu, das Risiko einer Person abzuschätzen, im Laufe der Zeit an den häufigsten Formen von Hautkrebs (d. h. Melanom, Basalzellkarzinom, Plattenepithelkarzinom) zu erkranken. Die Risikobewertung basiert auf einem mit dem Smartphone erstellten Bild, das möglicherweise nicht die Beschwerden widerspiegelt, die Sie empfinden (Juckreiz, Reizungen, Blutungen). Daher wird dringend empfohlen, dass Sie Ihre persönlichen Risikofaktoren und die Ergebnisse Ihrer Bewertung mit Ihrem Arzt besprechen. Skinive haftet nicht für Ihre Entscheidung, Ihre Hautgesundheit, persönliche Risikofaktoren und/oder die Ergebnisse Ihrer Bewertung nicht mit Ihrem Arzt zu besprechen.
2. Skinive gibt keine Zusicherungen oder Garantien in Bezug auf die in der Online- und In-App-Bibliothek enthaltenen Informationen. Wir garantieren nicht, dass die medizinischen Informationen auf den Online-Diensten verfügbar, vollständig, vollständig korrekt und aktuell sind.
3. Ungeachtet dessen behält sich Skinive das Recht vor, ist aber nicht verpflichtet, die Einstellung von Inhalten zu verweigern und/oder Ihren Zugang zu den Services zu sperren.
4. Wir übernehmen keine Verantwortung oder Haftung für Handlungen jeglicher Art, die Sie aufgrund oder trotz der Informationen in den Online-Diensten vornehmen oder nicht vornehmen. Wenn Sie sich in einem medizinischen Notfall befinden oder sich in irgendeiner Weise Sorgen um Ihren Gesundheitszustand machen, sollten Sie sofort einen Arzt aufsuchen. Sie sollten das Aufsuchen eines Arztes nicht hinauszögern, die Behandlung nicht abbrechen oder den ärztlichen Rat aufgrund der in den Online-Diensten enthaltenen Informationen missachten.
5. Skinive übernimmt keine Garantie für das korrekte Funktionieren der Bewertungen, wenn Sie eine Bewertung vornehmen, während Sie einer Kontraindikation für die Nutzung unterliegen.
6. Unsere Haftung in Verbindung mit den Online-Diensten ist auf (i) direkte Schäden oder (im Falle einer Versicherung) (ii) den von unserer Versicherung gezahlten Betrag beschränkt, es sei denn, es handelt sich um eine Haftung:
- für Todesfälle oder Personenschäden, die auf grobe Fahrlässigkeit zurückzuführen sind;
- für Schäden, die auf Betrug oder arglistige Täuschung zurückzuführen sind;
- die aufgrund des geltenden Rechts nicht begrenzt werden können.
7. Soweit unsere Website und die Informationen und Dienstleistungen auf unserer Website kostenlos zur Verfügung gestellt werden, haften wir nicht für Verluste oder Schäden jeglicher Art.
8. Wir haften Ihnen gegenüber nicht für Verluste, die sich aus einem oder mehreren Ereignissen ergeben, die außerhalb unserer Kontrolle liegen.
9. Die Dienste sind nur für den privaten Gebrauch bestimmt. Daher haften wir Ihnen gegenüber nicht für geschäftliche Verluste, einschließlich (ohne Einschränkung) des Verlusts oder der Beschädigung von Gewinnen, Einkommen, Einnahmen, Nutzung, Produktion, erwarteten Einsparungen, Geschäften, Verträgen, Geschäftsmöglichkeiten oder Firmenwert.
10. Sie stimmen zu, dass Sie keine persönlichen Ansprüche gegen unsere leitenden Angestellten oder Mitarbeiter in Bezug auf Verluste, die Sie in Verbindung mit der Website oder diesen Bedingungen erleiden, geltend machen werden (dies schränkt natürlich nicht die Haftung der Gesellschaft mit beschränkter Haftung selbst für die Handlungen und Unterlassungen unserer leitenden Angestellten und Mitarbeiter ein oder schließt diese aus).
11. Wir haften nicht für Inhalte, die Sie in sozialen Medien veröffentlichen, indem Sie ein Social-Media-Plugin auf unserer Website verwenden.
10. Informationen zu Urheberrecht und Warenzeichen
Die Marke „Skinive“ und das Logo mit den geometrischen Kreisen sind Marken und/oder Dienstleistungsmarken der Skinive Holding B.V. Der Inhalt und das Design der Skinive Online Services sind durch internationale Urheberrechtsgesetze geschützt. Es ist nicht gestattet, diese Inhalte zu kopieren, zu vervielfältigen, neu zu veröffentlichen, hochzuladen, zu posten, anzuzeigen, zu übertragen oder in Frames einzubinden, es sei denn, Sie können eine einzelne Kopie dieser Inhalte auf einem einzelnen Computer für den persönlichen, nicht-kommerziellen Gebrauch ansehen, herunterladen, anzeigen und ausdrucken, sofern:
- Sie die Materialien in keiner Weise verändern oder modifizieren;
- Sie alle anwendbaren Hinweise und Haftungsausschlüsse (einschließlich Urheberrechtsvermerke) beifügen; und
- Sie die Materialien nicht in einer Weise verwenden, die eine Verbindung zu Skinive oder einer mit Skinive verbundenen Einheit vermuten lässt. Sie verstehen und stimmen zu, dass das Eigentum an diesen Materialien nicht auf Sie oder einen anderen Nutzer übergeht.
11. Verbrauchervorschriften
Je nach Land können Verbraucherschutzvorschriften gelten. Wir empfehlen Ihnen, diese zu beachten.
12. Geltendes Recht & Gerichtsstand
Diese Bedingungen unterliegen dem niederländischen Recht und der ausschließlichen Zuständigkeit der niederländischen Gerichte (sofern diese Rechtswahl und der Gerichtsstand nicht durch (über-)zwingende Gesetze anderer betroffener Länder aufgehoben werden).
Privacy policy
We at Skinive care about your privacy and protecting your personal data is very important for us and we are fully committed to protecting and safeguarding the personal data you share with us when you use our service. Please read this privacy policy carefully to help you understand what personal data and how we process, who has access to your data and what rights you have.
If you have any questions, do not hesitate to contact us via the contact details listed at the end of this Policy.
For further information about our use of cookies, we refer to our Cookie Policy.
1. Introduction
This Privacy Policy applies to your access and use of the Website and services we provide via the Website of the mobile applications.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Website or Services. If you agree with our Privacy Policy, we hereby welcome you to our service.
We might amend this Privacy Policy from time to time. Visit this page regularly in order not to miss and to understand the changes. If we make important changes, we will always notify you before you use our service.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Services. If you agree with our Privacy Policy, we hereby welcome you to our service and you’re ready to start making assessments.
Below you can find summaries of the information in this Privacy Policy, you can click on the “read more” links in order to find the elaborate version. We hope this makes it easier for you to find the information you are looking for.
1.1. The personal data Skinive collects
To be able to help you monitor the health of your skin, certain information is necessary for us to be able to provide you with our Services. You can sign up for our service in the chat-bot App using your messenger When you want to use our paid services, you also have to provide us with your payment information.
If you a professional user, we will collect your name and contact details, as well as billing information. If you represent a legal entity, we will also use the details of that entity as your employer or client.
We collect information about the device you use to access our Chat-Bot App or Website. The type of information we collect can, for example, include the type of your device, the software you use, location, device language and your IP address. In addition to this, we collect the data you provide in the App including the answers to the questionnaire regarding skin profile and the Images you upload.
1.2. Why Skinive collects your data
We use your data to assist you in the best possible way. We need certain data in order to provide you with our full service and assist you with your health journey (for personal users) or with your professional activities (for professional users). We may also use your data for research purposes to improve our service. Furthermore, your information may be used for customer service, marketing, communications, and for legal purposes. Please read on for further details.
1.3. Skinive and third parties
Skinive has third party service providers that help us provide or improve our service, this includes service providers, payment providers and financial institutions, business partners or research institutions. Read here in more detail how your data is used and exchanged.
1.4. Skinive and social media
On our Website, we have share and like buttons to enable you to share our content with your network. We provide you with the opportunity to use your Facebook and Telegram to login to our Services and we also have a Facebook plugin which provides us with information which allows us to improve our services. Read more here.
1.5. Privacy, data security, and data retention
Skinive has implemented various measures and procedures to safeguard your personal data, as stipulated by European and Belarussian data protection law. We will retain your data for 12 months after you unsubscribe from our service. Read more here.
1.6. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. Read more below.
1.7. Your rights – access to your information
At any time, you can make a request to review, correct, delete, obtain your data. You are also entitled to withdraw consent for the processing of the personal data we hold of you. You can do this by mail or email, using the addresses listed below. You also have the right to contact the Belarussian Data Protection Authority when you have concerns about your rights. Please read more here.
1.8. Responsible party for the processing
Skinive Holding B.V., located in Amsterdam, the Netherlands, is the owner and operator of the service and is the controller of personal data processed via the Website, Chat Bot and the App. For more details, please see below.
Please find the full explanation on how we process your data below.
2. The personal data Skinive collects
Personal data you provide to us
The data you provide to us is collected and used (“processed”) by us to provide you with our best service. The minimum information you are asked for to provide us is your email address in order to access our service.
In our chat-bot App, you can provide further information regarding your skin type and risk profile. We also collect the Images you take of your skin lesions and the way you store, organize and comment on them. Without your explicit consent, we are not allowed to store this type of information, and we cannot provide you with our service.
Other information we collect is your payment information and the information you provide to complete your personal profile: your first name and last name, profile picture, gender, date of birth, location, phone number, language.
When you use our Smart Check services and submit a picture of your skin lesion for analysis by our service, we store the pictures and collect the information of your assessment. We do this to be able to assist you with your health journey. We will ask for your explicit consent to allow us to store this type of information before you use such service, without your consent we cannot provide you with our service.
As part of your health journey, we may send you follow-up emails regarding the provided advice and to assist you by reminding you to seek medical attention when necessary. If you wish to reply to these emails and get in touch with our Customer Support we will collect the information that you provide in these replies from you too.
When you use our App, we also collect data that identifies your mobile device and your use of the platform. The information we store includes notification access, device-specific settings and characteristics, system activity, location details, IP address, language settings, app crashes and other device event information, access dates and times of your usage of the app.
We collect information when you give us feedback via your App Store or the questionnaire.
Personal information you provide us regarding the health of others
Our service is exclusively meant for your personal use. If you want to help others, please do so by encouraging them to download their own version of Skinive. This will help them with their health journey and ensures that any health-related messages will be delivered to the right person.
Personal information you provide us as a professional
When you access and use our service for professional purposes, we collect your name, email address, name of the organisation you are employed at or otherwise represent, other contact details (address, phone number).
Any personal data you upload when using our services we process on your behalf as a data processor. You, as controller of such data, shall ensure that you comply with all applicable data protection requirements, when processing such data and entrusting its further processing to us. Our processing of such data will be governed by a separate data processing agreement.
Automatically collected personal data
During your visit to our Website or App, we automatically collect certain information of you, your visit of the service and the device you are using. This data includes data on the hardware, software, operating system, internet browser, IP address, language and application settings and version. We also collect data about when and how you used the service, including interaction with the elements on it and which pages you visited in the App or on the Website.
3. Why Skinive collects your data
We use your data to assist you in the best possible way, your data may be used for the following reasons:
Health journey: The main reason why we collect your personal data is to supply you with our core service: assistance with your skin health journey and assist you with the early detection of irregular patterns on your skin, which can be a potential sign of the development of skin cancer.
Management and improvement of our Services: We use your information to manage our Website, App, and business and to improve our services continuously.
Customer Service: Our customer service is here to help you and we use your data to do so. We may send you email notifications and/or in-App messages relating to the results of the analysis, this includes emails in which we provide you with information and ask you to provide us with information about possible follow-up actions.
Marketing: In order to keep you informed, we may send you communications relating to our business, by email or other contact details you provided to us, we may send you a questionnaire or invite you to provide a review of your experiences with our service, and we also may get in touch with you regarding feedback, inquiries, and complaints you made regarding our Website and App, provided that you did not opt-out from receiving such communication. If you submit personal information for publication on our Website, we will use that information in accordance with the license you grant to us.
Communications: We will send you communication regarding assessments you make via the App.
Research activities: In order to support the research on skin cancer and detection methods, we may use your data, depersonalitic (without a direct link to your identity) or anonymized (without us being able to identify you at all), for research purposes. This may include sharing your data with carefully selected third party research institutions. By uploading your images in the App, you explicitly consent to the images being processed for the purposes of the provision of the services and to be used anonymously for the purposes of research and testing of our services. As such, your images may be reviewed by our employees or third-party consultants who work for us and who are bound by strict confidentiality.
Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service as reasonably expected.
We collect and process your data based on the following legal grounds
Contractual necessity: In order to fulfill the contract, you enter into with us when you use our Services, we have to process some essential information. When you wish to use one of our paid services we may need to process your email address, pictures of skin lesions, risk assessment, payment information.
Legitimate interests: We are committed to improving and growing our service. Some of your data can help us to improve and promote our Service and Website, other data we may need for administrative, legal purposes or anti-fraud activities.
Legal obligations: We have to comply with certain laws and (country specific) regulations. In order to comply with these, we need information about your location and date of birth.
Consent: For certain promotional and marketing activities, we may ask additional consent. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy.
Explicit consent: Data regarding the health of your skin and risk assessments is a more sensitive category of data. In order to lawfully process this data for you, we will ask your explicit consent before we can assist you. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy. When you withdraw your consent, we will not be able to provide you with our Services and you should discontinue using our Services.
4. Skinive and third parties
For some specific reasons, Skinive may share your personal data with carefully-selected third parties, such us our IT service providers, insurers, tax authorities. Please find an up-to-date list of the categories of our third parties here.
5. Skinive and social media
Skinive uses social media for various reasons. We provide you with the opportunity to use your Facebook and Telegram login for your convenience. You supply your credentials to a Facebook-owned dialogue or embedded website, we will not receive any of your personal data from Facebook and we are not responsible for the processing of your data by Facebook.
On our Website, we integrated social media like and share buttons (Facebook, Twitter, LinkedIn, Reddit), which allows you to share the content you like directly with your network. The social media plugins may process your personal data when you choose to share or like any content of our Website with your network. Skinive does not control and is not responsible for, the processing of personal data by these networks.
Furthermore, we have a Facebook plugin which provides us with data which we use to monitor and maintain our Service. The information we receive from this plugin is not personalized and Skinive is not responsible for the processing of your data by Facebook.
6. Data privacy, security, and data retention
Privacy
All data you provide to us and we collect from you is stored on secure cloud servers (the Servers) in the territory of the European Union. As a result, your personal information may be transferred to and stored at, a destination outside your country. By submitting your personal information, you agree to the transfer of your personal information to the servers.
Personal information may also be processed by staff or by other third party service providers operating outside your country who work for us. We take such steps as are necessary for the circumstances to ensure that any third party service providers treat your data securely and in accordance with applicable laws.
Data security
All data that you provide through the App and/or the Website is encrypted when it is transferred to or from the servers using industry-standard encryption (TLS). Furthermore, data is stored in encrypted form when at rest on the servers.
We store your account information and your digital images in separate data stores. The cloud server infrastructure is protected using firewalls and monitoring.
We work with appropriate procedures to prevent unauthorised access to and/or misuse of your personal data.
Skinive uses appropriate procedures and business systems to safeguard your personal data. Furthermore, we use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel can access your personal data.
Data retention
Skinive will destroy or de-identify your personal information once it is no longer required for the purpose or purposes for which it was collected.
If you terminate the Services and delete your account, we will retain your personal information for a period of 12 months, after which we will delete your data. We will retain the images you have uploaded prior to termination in anonymous form only, for the purposes of medical, clinical and commercial research, and for testing of the Services. We will ask for your consent to process your data anonymously for research purposes.
We will retain (electronic) documents containing personal information:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. When we identify personal information of children younger than eighteen (18) years old, we shall delete the data based on our legal obligations.
8. Your rights – access to your information
We will, upon your request, provide you with access to your personal information that is held by us. We will provide the data to you in a structured, understandable and machine readable way. We request that you provide us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address). We will require you to make your personal identification number and picture invisible to us.
In your request for access, we also request that you identify, as clearly as possible, the type(s) of information you wish to have access to. We will comply with your request to provide access to your personal information within 30 days and if you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
At any time, you can make a request to review, correct, delete, or obtain your data. You can also withdraw consent for the processing of the personal data we hold of you. You can make such request by mail or email, using the addresses listed below.
You also have the right to launch a complaint with the Data Protection Authority of your country (full list available here), when you have concerns about your rights, or if you feel that we are unlawfully processing your data.
You may oppose against the processing of personal information concerning you, even if they are relevant to the purpose of the collection.
You may instruct us at any time not to process your personal information for marketing purposes and we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Responsible party for the processing of your data
The Website and the App are owned and operated by Skinive. You can contact us by writing to the business address given above, by using our Website contact form or the feedback form in the App or by email to info@skinive.com
Cookie Policy for Skinive
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, YouTube, Discuss, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: info@skinive.com
Privacy policy
We at Skinive care about your privacy and. Protecting your personal data is very important for us and we are fully committed to protecting and safeguarding the personal data you share with us when you use our service. Please read this privacy policy carefully to help you understand what personal data and how we process, who has access to your data and what rights you have.
If you have any questions, do not hesitate to contact us via the contact details listed at the end of this Policy.
For further information about our use of cookies, we refer to our Cookie Policy.
1. Introduction
This Privacy Policy applies to your access and use of the Website and services we provide via the Website of the mobile applications.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Website or Services. If you agree with our Privacy Policy, we hereby welcome you to our service.
We might amend this Privacy Policy from time to time. Visit this page regularly in order not to miss and to understand the changes. If we make important changes, we will always notify you before you use our service.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Services. If you agree with our Privacy Policy, we hereby welcome you to our service and you’re ready to start making assessments.
Below you can find summaries of the information in this Privacy Policy, you can click on the “read more” links in order to find the elaborate version. We hope this makes it easier for you to find the information you are looking for.
1.1. The personal data Skinive collects
To be able to help you monitor the health of your skin, certain information is necessary for us to be able to provide you with our Services. You can sign up for our service in the chat-bot App using your messenger When you want to use our paid services, you also have to provide us with your payment information.
If you a professional user, we will collect your name and contact details, as well as billing information. If you represent a legal entity, we will also use the details of that entity as your employer or client.
We collect information about the device you use to access our Chat-Bot App or Website. The type of information we collect can, for example, include the type of your device, the software you use, location, device language and your IP address. In addition to this, we collect the data you provide in the App including the answers to the questionnaire regarding skin profile and the Images you upload.
1.2. Why Skinive collects your data
We use your data to assist you in the best possible way. We need certain data in order to provide you with our full service and assist you with your health journey (for personal users) or with your professional activities (for professional users). We may also use your data for research purposes to improve our service. Furthermore, your information may be used for customer service, marketing, communications, and for legal purposes. Please read on for further details.
1.3. Skinive and third parties
Skinive has third party service providers that help us provide or improve our service, this includes service providers, payment providers and financial institutions, business partners or research institutions. Read here in more detail how your data is used and exchanged.
1.4. Skinive and social media
On our Website, we have share and like buttons to enable you to share our content with your network. We provide you with the opportunity to use your Facebook and Telegram to login to our Services and we also have a Facebook plugin which provides us with information which allows us to improve our services. Read more here.
1.5. Privacy, data security, and data retention
Skinive has implemented various measures and procedures to safeguard your personal data, as stipulated by European and Belarussian data protection law. We will retain your data for 12 months after you unsubscribe from our service. Read more here.
1.6. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. Read more below.
1.7. Your rights – access to your information
At any time, you can make a request to review, correct, delete, obtain your data. You are also entitled to withdraw consent for the processing of the personal data we hold of you. You can do this by mail or email, using the addresses listed below. You also have the right to contact the Belarussian Data Protection Authority when you have concerns about your rights. Please read more here.
1.8. Responsible party for the processing
Skinive Holding B.V., located in Amsterdam, the Netherlands, is the owner and operator of the service and is the controller of personal data processed via the Website, Chat Bot and the App. For more details, please see below.
Please find the full explanation on how we process your data below.
2. The personal data Skinive collects
Personal data you provide to us
The data you provide to us is collected and used (“processed”) by us to provide you with our best service. The minimum information you are asked for to provide us is your email address in order to access our service.
In our chat-bot App, you can provide further information regarding your skin type and risk profile. We also collect the Images you take of your skin lesions and the way you store, organize and comment on them. Without your explicit consent, we are not allowed to store this type of information, and we cannot provide you with our service.
Other information we collect is your payment information and the information you provide to complete your personal profile: your first name and last name, profile picture, gender, date of birth, location, phone number, language.
When you use our Smart Check services and submit a picture of your skin lesion for analysis by our service, we store the pictures and collect the information of your assessment. We do this to be able to assist you with your health journey. We will ask for your explicit consent to allow us to store this type of information before you use such service, without your consent we cannot provide you with our service.
As part of your health journey, we may send you follow-up emails regarding the provided advice and to assist you by reminding you to seek medical attention when necessary. If you wish to reply to these emails and get in touch with our Customer Support we will collect the information that you provide in these replies from you too.
When you use our App, we also collect data that identifies your mobile device and your use of the platform. The information we store includes notification access, device-specific settings and characteristics, system activity, location details, IP address, language settings, app crashes and other device event information, access dates and times of your usage of the app.
We collect information when you give us feedback via your App Store or the questionnaire.
Personal information you provide us regarding the health of others
Our service is exclusively meant for your personal use. If you want to help others, please do so by encouraging them to download their own version of Skinive. This will help them with their health journey and ensures that any health-related messages will be delivered to the right person.
Personal information you provide us as a professional
When you access and use our service for professional purposes, we collect your name, email address, name of the organisation you are employed at or otherwise represent, other contact details (address, phone number).
Any personal data you upload when using our services we process on your behalf as a data processor. You, as controller of such data, shall ensure that you comply with all applicable data protection requirements, when processing such data and entrusting its further processing to us. Our processing of such data will be governed by a separate data processing agreement.
Automatically collected personal data
During your visit to our Website or App, we automatically collect certain information of you, your visit of the service and the device you are using. This data includes data on the hardware, software, operating system, internet browser, IP address, language and application settings and version. We also collect data about when and how you used the service, including interaction with the elements on it and which pages you visited in the App or on the Website.
3. Why Skinive collects your data
We use your data to assist you in the best possible way, your data may be used for the following reasons:
Health journey: The main reason why we collect your personal data is to supply you with our core service: assistance with your skin health journey and assist you with the early detection of irregular patterns on your skin, which can be a potential sign of the development of skin cancer.
Management and improvement of our Services: We use your information to manage our Website, App, and business and to improve our services continuously.
Customer Service: Our customer service is here to help you and we use your data to do so. We may send you email notifications and/or in-App messages relating to the results of the analysis, this includes emails in which we provide you with information and ask you to provide us with information about possible follow-up actions.
Marketing: In order to keep you informed, we may send you communications relating to our business, by email or other contact details you provided to us, we may send you a questionnaire or invite you to provide a review of your experiences with our service, and we also may get in touch with you regarding feedback, inquiries, and complaints you made regarding our Website and App, provided that you did not opt-out from receiving such communication. If you submit personal information for publication on our Website, we will use that information in accordance with the license you grant to us.
Communications: We will send you communication regarding assessments you make via the App.
Research activities: In order to support the research on skin cancer and detection methods, we may use your data, depersonalitic (without a direct link to your identity) or anonymized (without us being able to identify you at all), for research purposes. This may include sharing your data with carefully selected third party research institutions. By uploading your images in the App, you explicitly consent to the images being processed for the purposes of the provision of the services and to be used anonymously for the purposes of research and testing of our services. As such, your images may be reviewed by our employees or third-party consultants who work for us and who are bound by strict confidentiality.
Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service as reasonably expected.
We collect and process your data based on the following legal grounds
Contractual necessity: In order to fulfill the contract, you enter into with us when you use our Services, we have to process some essential information. When you wish to use one of our paid services we may need to process your email address, pictures of skin lesions, risk assessment, payment information.
Legitimate interests: We are committed to improving and growing our service. Some of your data can help us to improve and promote our Service and Website, other data we may need for administrative, legal purposes or anti-fraud activities.
Legal obligations: We have to comply with certain laws and (country specific) regulations. In order to comply with these, we need information about your location and date of birth.
Consent: For certain promotional and marketing activities, we may ask additional consent. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy.
Explicit consent: Data regarding the health of your skin and risk assessments is a more sensitive category of data. In order to lawfully process this data for you, we will ask your explicit consent before we can assist you. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy. When you withdraw your consent, we will not be able to provide you with our Services and you should discontinue using our Services.
4. Skinive and third parties
For some specific reasons, Skinive may share your personal data with carefully-selected third parties, such us our IT service providers, insurers, tax authorities. Please find an up-to-date list of the categories of our third parties here.
5. Skinive and social media
Skinive uses social media for various reasons. We provide you with the opportunity to use your Facebook and Telegram login for your convenience. You supply your credentials to a Facebook-owned dialogue or embedded website, we will not receive any of your personal data from Facebook and we are not responsible for the processing of your data by Facebook.
On our Website, we integrated social media like and share buttons (Facebook, Twitter, LinkedIn, Reddit), which allows you to share the content you like directly with your network. The social media plugins may process your personal data when you choose to share or like any content of our Website with your network. Skinive does not control and is not responsible for, the processing of personal data by these networks.
Furthermore, we have a Facebook plugin which provides us with data which we use to monitor and maintain our Service. The information we receive from this plugin is not personalized and Skinive is not responsible for the processing of your data by Facebook.
6. Data privacy, security, and data retention
Privacy
All data you provide to us and we collect from you is stored on secure cloud servers (the Servers) in the territory of the European Union. As a result, your personal information may be transferred to and stored at, a destination outside your country. By submitting your personal information, you agree to the transfer of your personal information to the servers.
Personal information may also be processed by staff or by other third party service providers operating outside your country who work for us. We take such steps as are necessary for the circumstances to ensure that any third party service providers treat your data securely and in accordance with applicable laws.
Data security
All data that you provide through the App and/or the Website is encrypted when it is transferred to or from the servers using industry-standard encryption (TLS). Furthermore, data is stored in encrypted form when at rest on the servers.
We store your account information and your digital images in separate data stores. The cloud server infrastructure is protected using firewalls and monitoring.
We work with appropriate procedures to prevent unauthorised access to and/or misuse of your personal data.
Skinive uses appropriate procedures and business systems to safeguard your personal data. Furthermore, we use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel can access your personal data.
Data retention
Skinive will destroy or de-identify your personal information once it is no longer required for the purpose or purposes for which it was collected.
If you terminate the Services and delete your account, we will retain your personal information for a period of 12 months, after which we will delete your data. We will retain the images you have uploaded prior to termination in anonymous form only, for the purposes of medical, clinical and commercial research, and for testing of the Services. We will ask for your consent to process your data anonymously for research purposes.
We will retain (electronic) documents containing personal information:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. When we identify personal information of children younger than eighteen (18) years old, we shall delete the data based on our legal obligations.
8. Your rights – access to your information
We will, upon your request, provide you with access to your personal information that is held by us. We will provide the data to you in a structured, understandable and machine readable way. We request that you provide us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address). We will require you to make your personal identification number and picture invisible to us.
In your request for access, we also request that you identify, as clearly as possible, the type(s) of information you wish to have access to. We will comply with your request to provide access to your personal information within 30 days and if you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
At any time, you can make a request to review, correct, delete, or obtain your data. You can also withdraw consent for the processing of the personal data we hold of you. You can make such request by mail or email, using the addresses listed below.
You also have the right to launch a complaint with the Data Protection Authority of your country (full list available here), when you have concerns about your rights, or if you feel that we are unlawfully processing your data.
You may oppose against the processing of personal information concerning you, even if they are relevant to the purpose of the collection.
You may instruct us at any time not to process your personal information for marketing purposes and we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Responsible party for the processing of your data
The Website and the App are owned and operated by Skinive. You can contact us by writing to the business address given above, by using our Website contact form or the feedback form in the App or by email to info@skinive.com